Shipping Policy

Freight Charges:

Freight charges are the responsibility of the customer, not Great Lakes Wholesale Group, unless otherwise specified. All freight charges are FOB origin. You may select Great Lakes Wholesale to prepay for the freight and have it added to your invoice at time of shipping or request the merchandise to be shipped freight collect. We do not ship anything COD. All payments must be pre-arranged with your Business Support Representative prior to shipping.

For International orders outside the United States and Canada, you must procure the services of a Freight Forward Company. Their name and address will be put in the shipping information section of the order acknowledgment. We will ship the merchandise to the Freight Forward Company using standard shipping costs as outlined above. You would then make the appropriate arrangements through the Freight Forward Company to get the product to you. We will not ship international orders any other way. 

Customer Pickup:

Customer should give Great Lakes Wholesale Group at least 72 hours to complete order for pickup. And the customer must arrange for pickup of order within 72 hours of notification that there order is ready otherwise the order may be shipped to customer at the customer’s expense.

UPS / FedEx Parcel:  

Parcel charges are the responsibility of the customer, not Great Lakes Wholesale Group, unless otherwise specified. Customers can provide their carrier billing account numbers if they choose otherwise parcel charges will be added to your invoice at the time of shipping.

Freight Claims:

If your order was damaged by the delivery company we arranged for you, please note your findings on the Bill of Lading / Delivery paperwork (take pictures if possible) and contact us within 24 - 48 hours. GLW is not responsible for damage of product in transit but may request documentation to file a claim on your behalf with the carrier.